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Fortafy helps nonprofits maximize their investment in Salesforce

Virtual Salesforce Administration for Nonprofits

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Technical Expertise

Salesforce is a best-of-breed solution that requires technical expertise beyond Salesforce.

Technical Expertise

Fortafy admins aren’t just Salesforce certified; they are also experienced with the technologies you rely on most.

Data You Can Trust

People and processes change, leading to incomplete or untrustworthy data. A good admin will clean and nurture your data as you evolve.

Data You Can Trust

Fortafy can help you develop strategies for maintaining a healthy, trustworthy database.

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Continuity

Nonprofits are competing with every industry for technical talent. Hiring and retaining qualified database administrators is difficult and expensive.

Continuity

Fortafy maintains continuity for the life of your account at an affordable price.

Get the Help You Need

Maintaining Salesforce requires technical knowledge that is difficult to maintain with your in-house staff, and finding experienced Salesforce Administrators with nonprofit expertise is a challenge. Fortafy provides a Virtual Administrator at an affordable price.

Virtual Team Member

Fortafy assigns a Salesforce Virtual Administrator to your account.

  • Salesforce NPSP certified
  • Nonprofit experience
  • Technical expertise beyond Salesforce, and
  • A dedicated resource.

Affordable Plans

Fortafy has plans that fit your specific needs and budget.

  • A fraction of the cost for a full-time equivalent
  • Six month, one year and multi-year options
  • Paid annually or monthly

Optional Services

Fortafy provides technical services beyond Salesforce Administration.

  • Integrations
  • Salesforce Implementations
  • CRM Migrations
  • Custom Solutions

Your Virtual Team Member

Your certified administrator is an expert with both Salesforce and the Nonprofit Success Pack (NPSP) and they have a team of Fortafy admins and partners with which to collaborate. You’re not getting a single resource — you’re getting a team!

An Extension of Your Team

Fortafy’s administrators take a Product Owner attitude by learning about your organization and focusing on impact. Acting as an extension of your team, they help prioritize your needs, execute tasks, and address user issues/questions.

Local, U.S. based

All of our Virtual Salesforce Administrators are located in the United States. Fortafy leverages skilled Salesforce professionals with nonprofit experience. These people sometimes have full-time jobs and are seeking additional income, while some work full time for a portfolio of clients.

Technical Expertise

While all of our admins are Salesforce Certified, Fortafy also has experience with a variety of technologies including popular Content Management, Membership Management, Email Marketing, Volunteer Management System. See our list of technical expertise for more details.

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Additional Services

Implementations & Migrations

For organizations that need to migrate from an existing CRM and/or are starting from scratch with NPSP, you need a partner now and in the future. It’s not enough to do a “Quick Start” implementation. Adopting a new system is an exercise that touches all parts of the organization and requires a long-term partner to help manage through change and evolve the system over time.

Third Party Integrations

The amazing benefit of Salesforce is that so many applications connect to it. We have worked with a number of fundraising, event, volunteer, membership and middleware applications to help our customers further maximize their investment in Salesforce. And we always consider data security in our solutions.

Custom Solutions

We have built custom applications for Volunteer Management, Membership Management and Customer Portals. Through our partnerships we can help develop a customer-facing solution that leverages a direct integration with Salesforce.

What Clients are Saying About Fortafy

Nicole Genovese
The team at Fortafy feel like a true extension of the Impact Austin staff. They take the time to ask thoughtful questions about our business model and operations to ensure that we arrive at the best solutions for our organization. Our work with Fortafy has ...
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Nicole Genovese
Impact Austin
The team at Fortafy feel like a true extension of the Impact Austin staff. They take the time to ask thoughtful questions about our business model and operations to ensure that we arrive at the best solutions for our organization. Our work with Fortafy has led to increased efficiencies in our Salesforce and related process and improved data capabilities for our fundraising and membership activities. I appreciate that they consider the technical debt that we’re taking on along the way to ensure solutions are sustainable. Also, training and documentation are always a part of the process, which is a critical step that can be missed by other consultants doing this kind of work. Technology projects are a big lift for nonprofit organizations that often have limited time and resources to commit to nonprogrammatic work. Working with Fortafy allows you to focus on your mission, knowing that you have technology experts in your corner that care as much about helping you succeed as your own staff and supporters. I leave our check ins with confidence that things will be executed as expected and on time – and doing it all with a sense of humor along the way!
Nicole Genovese
Nicole Genovese
Impact Austin
Desiree Pavlik
Before we engaged Fortafy, we were working with a large company that provided adequate support, but we didn’t feel we were maximizing all that Salesforce had to offer us as a small nonprofit. Fortafy provided an individualized approach to our Salesforce setup and reporting. ...
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Desiree Pavlik
Before we engaged Fortafy, we were working with a large company that provided adequate support, but we didn’t feel we were maximizing all that Salesforce had to offer us as a small nonprofit. Fortafy provided an individualized approach to our Salesforce setup and reporting. They got to know our specific organization and helped set us up for success. Reporting was a huge struggle for us, and that’s now been completely solved with Dashboards and easily accessible saved reports. Responses to our questions – and we had many – were always received promptly. They also provided some great systems and best practices we will be able to use for many years to come. If you’re a small nonprofit team that doesn’t have the time/expertise to learn all there is to know about Salesforce and apply it to your organization, then Fortafy is your answer.
Erin Ajayi--ILHIGH
Our organization has been working with Sean and his team for years and it has been a great investment for the long term data integrity for our organization. Many organizations use Salesforce, but its effectiveness as a CRM platform lies in the ability to customize ...
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Erin Ajayi
Our organization has been working with Sean and his team for years and it has been a great investment for the long term data integrity for our organization. Many organizations use Salesforce, but its effectiveness as a CRM platform lies in the ability to customize it to an organization's operational needs. We use Salesforce for gift processing and acknowledgements, developing fundraising prospects, retaining files, managing membership programs, and administering events and meetings. What our team values most about Fortafy's expertise is their ability to advise on complex functions that require customization and integrating Salesforce with other technology applications, all of which has large scale implications on our processes, workflows, and program administration. This is in addition to their high caliber customer service, attention to detail, and responsiveness.

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